ServiceNow HRSD Architect

Must Have Technical/Functional Skills

Role Summary

We are seeking a skilled ServiceNow HRSD Architect to lead the design and implementation of HR Service Delivery solutions on the ServiceNow platform. This role will focus on delivering scalable, secure, and user-centric HR solutions aligned with business objectives. The ideal candidate will bring deep expertise in HRSD and a strong understanding of HR processes, with the ability to collaborate closely with business and technical stakeholders.

Core Expertise

Strong experience in ServiceNow HR Service Delivery (HRSD) architecture and implementation (mandatory).

Deep understanding of HR processes such as onboarding, offboarding, case management, and employee lifecycle management.

Hands-on experience with HRSD modules including Employee Service Center, Lifecycle Events, Employee Relations, Case & Knowledge Management.

Experience in designing and implementing integrations with HRIS systems (e.g., Workday, SAP SuccessFactors) and other enterprise platforms.

Solid understanding of data security, compliance, and privacy considerations in HR systems.

Familiarity with broader ServiceNow platform capabilities (e.g., ITSM, integrations, platform governance).

Strong communication and stakeholder engagement skills, with the ability to work closely with HR business leaders and IT teams.

Technical Skills

Strong expertise in ServiceNow HRSD modules (Employee Center, Lifecycle Events, Case Management)

Solid experience in platform configuration and scripting (Business Rules, Flows, Script Includes)

Hands-on with integrations (REST/SOAP, IntegrationHub, HRIS systems like Workday/SAP)

Knowledge of security, ACLs, and data privacy in HR systems

Familiarity with UI Builder / Service Portal and platform best practices

Understanding of performance optimization, upgrades, and DevOps (CI/CD, ATF)

Mandatory Certifications

CIS-HRSD (Certified Implementation Specialist - HRSD)

CAD

CSA

Roles & Responsibilities

Lead the architecture and design of HRSD solutions, ensuring alignment with enterprise architecture standards and HR transformation goals.

Drive the implementation and optimization of HR Service Delivery modules, including case management, employee service center, and lifecycle events.

Collaborate with HR stakeholders to translate business requirements into scalable and efficient technical solutions.

Define and enforce HRSD best practices, design standards, and governance frameworks.

Provide architectural guidance for integrations between HRSD and external systems (e.g., HRIS, payroll, identity systems).

Ensure solutions are designed with a focus on employee experience, security, and data privacy.

Work closely with development teams to ensure quality delivery and adherence to architectural guidelines.

Mentor and guide developers and junior architects, fostering HRSD capability development within the team.

Support continuous improvement initiatives, including platform upgrades, enhancements, and adoption of new HRSD capabilities.

Generic Managerial Skills:

Ability to drive HRSD solution ownership end-to-end, ensuring delivery quality and business alignment.

Strong collaborative mindset, working effectively with HR, IT, and cross-functional teams.

Excellent communication and stakeholder management skills, particularly with HR leadership.