Product Operations Manager

RemoFirst is transforming the way businesses hire and manage global teams. They are seeking a Product Operations Manager to drive clarity, speed, and excellence across their product organization, ensuring effective collaboration between Product, Engineering, and cross-functional teams.

Responsibilities:

• Build and maintain dashboards (e.g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions
• Define key product health metrics (adoption, retention, support load) and drive consistent reporting
• Partner with engineering and data teams to improve data accessibility and trust
• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration
• Drive alignment with Support, Compliance, Legal, Finance
• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales
• Build and run launch checklists, retrospectives, and release health reviews
• Manage change communication and ensure downstream teams have what they need to deliver
• Identify inefficiencies and standardize product team workflows (planning, documentation, reviews)
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles

Requirements:

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment
• Strong data skills (SQL or equivalent proficiency)
• Excellent communication skills; proven ability to work cross-functionally and influence without authority
• Strong system-thinking mindset—thrive on solving organizational friction through process and tools
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end
• Prior experience supporting a global or multi-country product launch environment
• Experience aligning operations across Product, Customer Success, and Finance
• Proficiency in English is a must
• Strong project management and stakeholder coordination abilities
• Exceptional organisational skills and excitement for a dynamic workload
• Ability to examine complex business situations, detect underlying issues, and investigate solutions systematically
• Ability to interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions
• Understanding of how empowered, agile product organisations operate and can apply that mindset to optimise internal processes
• Take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision