Customer Success Manager

Zūm is revolutionizing mass mobility with its innovative Connected Mobility Experience system. The Customer Success Manager will manage inbound charter requests, oversee the booking process, and collaborate with multiple departments to ensure efficient service delivery.

Responsibilities:

• Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
• Providing support to multiple Account Executives
• Utilizing Google Suite to organize and manage communication-related to charter requests
• Learning to use the ZUM admin and charter portals to facilitate the charter booking process
• Overseeing the entire process from initial quote generation to final booking of trips
• Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
• Maintaining a high level of attention to detail to ensure accuracy and quality of services
• Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
• Being comfortable with handling a high volume of trip requests, even when the work may become monotonous
• Able to support multiple channels of communication (Phone, Chat, Email)

Requirements:

• 1-2+ years of administrative or sales support experience
• Exceptional communication skills, both written and verbal
• Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
• Willingness and ability to quickly learn and use ZUM admin and charter website
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• The ability to work effectively in a team and cross-collaborate with different departments
• A detail-oriented mindset, ensuring all charter requests are processed accurately
• A positive and coachable attitude, with the eagerness to adapt to changes and feedback
• Comfort with handling a high volume of charter requests and the potential for repetitive tasks
• 1-2+ years of logics experience preferred
• An understanding of the charter and transportation industry is a plus but not required