ServiceNow Implementation Lead (ITSM)
New York, New York, United States of America
Contract
6 days ago
Key skills
ServiceNowStakeholder ManagementCommunication
About this role
We are looking for ServiceNow Implementation Lead (ITSM) Role in New York, NY, It s a Hybrid role - 3 days work from office.
- Role Title: ServiceNow Implementation Lead (ITSM)
- Work Location: New York, NY
Required Qualifications
- Bachelor s degree in Computer Science, Information Systems, or equivalent experience
- Strong hands-on experience in ServiceNow implementation and configuration
- Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
- Deep expertise in:
- ServiceNow ITSM modules
- CMDB design and implementation
- Workflow configuration, scripting, and integrations
- Strong understanding of ITIL framework and service management processes
- Experience managing implementation teams and vendor partners
- Excellent stakeholder management and communication skills
Preferred Qualifications
- ITIL v4 certification.
- ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
- Experience deploying or scaling ServiceNow in a global or multinational organization.
- Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.