Customer Success Manager

Censys is dedicated to providing comprehensive internet intelligence and actionable threat insights to various organizations, including government and Fortune 500 companies. They are seeking a Customer Success Manager (CSM) to drive customer adoption, retention, and expansion, serving as a trusted advisor throughout the customer lifecycle.

Responsibilities:

• Own and manage a portfolio of enterprise and strategic customer accounts
• Build trusted relationships with security leaders, practitioners, and executive stakeholders
• Develop success plans aligned to customer business objectives and security priorities
• Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
• Act as the primary post-sale point of contact for customers
• Drive successful onboarding and implementation outcomes
• Help customers operationalize the platform within security workflows and processes
• Monitor product adoption, usage trends, health indicators, and customer engagement
• Identify risks proactively and execute mitigation plans to improve retention
• Ensure customers achieve measurable outcomes and ROI
• Partner with Account Executives on renewals, expansion opportunities, and account strategy
• Identify opportunities for upsell, cross-sell, and broader platform adoption
• Support customer advocacy initiatives including references, case studies, and advisory programs
• Maintain accurate account forecasts, health scores, and renewal data
• Serve as the voice of the customer internally
• Partner with Product and Engineering to communicate customer feedback and market needs
• Coordinate with Support and Professional Services to resolve customer issues effectively
• Contribute to scalable customer success processes, playbooks, and operational improvements

Requirements:

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills
• Comfortable operating in a fast-paced, high-growth environment
• Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
• Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
• Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
• Experience with enterprise SaaS metrics and customer health management
• Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
• Experience working with Fortune 500 or public sector customers