Customer Success Manager

RSA Security is a leader in identity and access management, serving over 12,000 organizations globally. The Customer Success Manager will play a crucial role in helping customers realize business value and achieve successful outcomes with RSA's solutions by fostering strong relationships and coordinating efforts across teams.

Responsibilities:

• Help customers realize value quickly and drive strong product adoption
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities
• Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations
• Champion the voice of the customer internally and partner cross-functionally to improve outcomes
• Take ownership of customer needs and blockers, coordinating the right resources to keep momentum
• Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
• Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through
• Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience
• Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results

Requirements:

• 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
• Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other
• Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity
• Strong stakeholder management and relationship-building skills across customer and internal teams
• Ability to connect product capabilities to customer goals, business outcomes, and long-term value
• Experience working cross-functionally with sales, product, support, engineering, and delivery teams
• Strong organizational skills and consistent follow-through across multiple priorities
• Bachelor's degree strongly preferred
• Technical background or experience in a technical customer-facing role strongly preferred