Customer Service Representative (Remote - Must live near Tullahoma, TN)

Garnet River is an international company operating within the transportation industry, and they are seeking a Customer Service Representative. The Representative will assist customers with issues related to their fare media cards and accounts, providing professional and courteous support.

Responsibilities:

• Answers all incoming fare media phone calls from customers
• Processes all fax and email inquiries
• Performs all assigned tasks as quickly and accurately as possible
• Follows all established policies, procedures, and written/verbal instructions
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
• Answers all inquiries related to fare media
• Initiates outbound calls as needed

Requirements:

• High school degree, or equivalent, 1-3 years' experience in a Customer Service/Call Center
• Must be a good team player
• Must possess a positive attitude
• Must excel in a fast-paced environment
• Able to work and respond in a high-volume situation
• Willing to work extended hours
• Ability to type 40 plus words per minute (WPM)
• Proficient in Microsoft Office
• Some college coursework preferred