Business Systems Analyst V

Avalara is an AI-first company that has built an industry-leading cloud compliance platform. They are seeking a Senior Salesforce CPQ and Billing Business Systems Analyst to optimize their Salesforce platform, drive business transformation through technology, and lead cross-functional teams to enhance operational efficiency.

Responsibilities:

• Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency
• Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture
• Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes
• Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity
• Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes
• Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards
• Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans
• Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience
• Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems
• Produce high-quality documentation that improves long-term maintainability and system clarity
• Raise quality standards in user story creation, acceptance criteria, and solution validation
• Demonstrates expert-level understanding of Quote-to-Cash processes, including pricing, quoting, subscriptions, renewals, amendments, billing, and revenue operations
• Consistently identifies opportunities to simplify complex processes while improving scalability and user experience
• Uses data-driven decision making to drive measurable business improvements
• Anticipates downstream system and operational impacts before proposing solutions
• Influences senior stakeholders through structured problem solving, business acumen, and effective communication
• Establishes scalable governance practices that support long-term growth
• Proactively identifies operational risks, technical debt, and process bottlenecks and drives resolution
• Raises organizational standards for requirements definition, testing, solution design, and operational excellence
• Demonstrates ownership and accountability for business outcomes beyond project delivery
• Identifies high-impact AI opportunities across CPQ, pricing, approvals, renewals, billing, forecasting, and revenue operations
• Leverage AI/ML capabilities (e.g., Salesforce Einstein, predictive analytics, and GenAI) to enhance pricing recommendations, quote accuracy, and anomaly detection across CPQ workflows
• Designs AI-enabled workflows that reduce manual effort while maintaining appropriate controls and oversight
• Partners effectively with Data Engineering, Analytics, and Product teams to operationalize AI-driven insights
• Evaluates AI initiatives using measurable business outcomes such as cycle time reduction, forecasting accuracy, productivity improvements, and revenue impact
• Ensures AI solutions are supported by high-quality data and strong governance practices
• Establishes validation and monitoring approaches that maintain trust and reliability in AI-generated outputs
• Champions responsible AI adoption while balancing innovation, compliance, auditability, and business value
• Continuously evaluates emerging AI technologies and identifies opportunities to create competitive advantage

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field
• 7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes
• 5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementations
• Deep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operations
• Proven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approaches
• Strong expertise in business analysis, process design, requirements management, testing, and stakeholder engagement
• Experience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teams
• Demonstrated success delivering measurable operational improvements through process optimization and automation
• Strong analytical, problem-solving, communication, and facilitation skills
• Experience supporting enterprise-scale Salesforce environments with complex integrations and business processes
• Master's degree in Business Administration, Information Systems, Engineering, or a related field
• Salesforce CPQ Specialist Certification
• Salesforce Administrator Certification
• Salesforce Business Analyst Certification