Manager - (Uipath product knowledge) - 100% Remote

K-Tek Resourcing is seeking a Customer Success Manager with expertise in UiPath to ensure customers achieve maximum value from their automation investments. The role involves acting as a strategic partner to customers, driving adoption, retention, and expansion by aligning UiPath capabilities with customer business goals.

Responsibilities:

• Act as the primary point of contact for assigned UiPath customers post-implementation
• Build trusted relationships with business, IT, and automation stakeholders
• Drive customer onboarding, adoption, and long-term success
• Conduct regular business reviews (QBRs)
• Define and track customer success plans, KPIs, and ROI
• Identify opportunities to expand automation use cases
• Promote best practices for UiPath governance and scalability
• Proactively identify risks and drive mitigation plans
• Act as a customer advocate coordinating with internal teams
• Support renewals, upsell, and cross-sell opportunities
• Identify expansion opportunities within customer accounts
• Guide customers on Automation CoE setup and maturity
• Educate customers on UiPath roadmap and best practices

Requirements:

• Experience in Customer Success, Account Management, or Program Management
• Functional or hands-on understanding of UiPath RPA platform & UiPath Products
• Experience working with enterprise customers
• Strong communication and stakeholder management skills