K-Tek Resourcing is seeking a Customer Success Manager with expertise in UiPath to ensure customers achieve maximum value from their automation investments. The role involves acting as a strategic partner to customers, driving adoption, retention, and expansion by aligning UiPath capabilities with customer business goals.
Responsibilities:
- Act as the primary point of contact for assigned UiPath customers post-implementation
- Build trusted relationships with business, IT, and automation stakeholders
- Drive customer onboarding, adoption, and long-term success
- Conduct regular business reviews (QBRs)
- Define and track customer success plans, KPIs, and ROI
- Identify opportunities to expand automation use cases
- Promote best practices for UiPath governance and scalability
- Proactively identify risks and drive mitigation plans
- Act as a customer advocate coordinating with internal teams
- Support renewals, upsell, and cross-sell opportunities
- Identify expansion opportunities within customer accounts
- Guide customers on Automation CoE setup and maturity
- Educate customers on UiPath roadmap and best practices
Requirements:
- Experience in Customer Success, Account Management, or Program Management
- Functional or hands-on understanding of UiPath RPA platform & UiPath Products
- Experience working with enterprise customers
- Strong communication and stakeholder management skills