Education Manager

Doppel is a rapidly growing Series C startup focused on social engineering defense through their AI-native platform. They are seeking an Education Manager to build and manage learning programs that facilitate the adoption and value realization of their products for employees and customers.

Responsibilities:

• Build and maintain learning paths, onboarding programs, certifications, assessments, AI simulations, role-play scenarios, and other educational experiences that accelerate ramp time, increase proficiency, improve readiness, and drive product adoption for employees and customers
• Manage and optimize Doppel's educational content ecosystem, including product documentation, knowledge repositories, GTM Buddy spaces, learning platforms, and AI-powered learning experiences, ensuring learners can easily find, consume, and apply information to achieve successful outcomes
• Partner closely with Product Managers, Customer Success, Solutions Engineering, Support, and subject matter experts to create, maintain, and govern educational content, documentation, and knowledge resources, establishing scalable processes that ensure content remains accurate, discoverable, and aligned with evolving products, customer needs, and business priorities
• Manage certification programs and assessments, ensuring they accurately measure proficiency and support learner readiness as Doppel's products and best practices evolve
• Leverage AI tools and emerging technologies to create, curate, maintain, and scale educational content and learner experiences efficiently
• Track learner engagement, adoption, assessment results, and feedback to identify opportunities to improve onboarding effectiveness, product adoption, learner proficiency, and overall business impact
• Support live training programs, workshops, and enablement initiatives as needed

Requirements:

• 5+ years of experience in customer education, enablement, instructional design, technical training, knowledge management, technical writing, or a related field
• Demonstrated success building and scaling learning programs, certifications, documentation, knowledge resources, or educational content that improved learner proficiency, product adoption, onboarding effectiveness, or customer outcomes
• Experience working with cybersecurity products, customers, or practitioners, with familiarity across cybersecurity concepts, terminology, personas, and workflows
• Experience establishing content governance practices, review processes, standards, and operational workflows that ensure content remains accurate, scalable, and easy to maintain
• Strong knowledge management and content operations skills, with experience organizing, maintaining, and optimizing learning and documentation ecosystems
• Experience measuring the effectiveness of education programs and using learner engagement, proficiency, adoption, or business impact metrics to drive continuous improvement
• Experience with learning management systems, knowledge management platforms, content repositories, and modern AI-powered productivity tools
• Ability to leverage AI and emerging technologies to create, curate, organize, and scale educational content and learner experiences
• Strong writing, editing, content organization, and information architecture skills
• Ability to translate complex technical concepts into clear, concise, and engaging content for a variety of audiences
• Strong project management, stakeholder management, and cross-functional collaboration skills
• Comfort working in a fast-moving, high-growth environment where products and priorities evolve quickly
• A thoughtful, curious, creative, and resourceful approach to problem solving