Customer Success Manager

VODA.ai is a company that uses Artificial Intelligence to assist water utilities in predicting infrastructure failures. They are seeking a full-time remote Customer Success Manager to drive customer adoption, retention, and long-term success across a portfolio of water utility customers, managing relationships from onboarding through renewal.

Responsibilities:

• Driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers
• Managing customer relationships from onboarding through renewal
• Helping customers realize value from the VODA.ai platform
• Monitoring customer health and engagement
• Identifying risks and growth opportunities
• Leading account planning and renewal readiness
• Collaborating with Sales, Product, and Engineering teams
• Supporting consulting partners
• Maintaining accurate customer records and health metrics in HubSpot