VODA.ai is a company that uses Artificial Intelligence to assist water utilities in predicting infrastructure failures. They are seeking a full-time remote Customer Success Manager to drive customer adoption, retention, and long-term success across a portfolio of water utility customers, managing relationships from onboarding through renewal.
Responsibilities:
- Driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers
- Managing customer relationships from onboarding through renewal
- Helping customers realize value from the VODA.ai platform
- Monitoring customer health and engagement
- Identifying risks and growth opportunities
- Leading account planning and renewal readiness
- Collaborating with Sales, Product, and Engineering teams
- Supporting consulting partners
- Maintaining accurate customer records and health metrics in HubSpot