Senior Associate-Digital Product Management

American Express is a leading financial services company committed to innovation and customer support. The Sr. Associate, Digital Product Management, will support the execution and delivery of a digital ticketing product portfolio, enhancing the end-to-end ticketing experience to drive customer engagement and satisfaction.

Responsibilities:

• Support the end-to-end delivery of digital ticketing products and features, from concept through launch, in partnership with the Digital Product Manager
• Contribute to roadmap execution by helping define detailed product requirements and user stories for digital ticketing experiences
• Translate business needs into clear, actionable requirements for engineering teams
• Partner closely with engineering teams to support day-to-day product development of digital ticketing capabilities
• Lead Agile ceremonies (stand-ups, sprint planning, backlog grooming, retrospectives)
• Own backlog hygiene and support prioritization to align with roadmap objectives
• Support testing and validation efforts for digital ticketing features
• Collaborate with QA to ensure comprehensive test coverage and high-quality releases
• Participate in user acceptance testing (UAT) and help coordinate defect resolution and launch readiness
• Monitor performance of digital ticketing products and support data analysis efforts
• Track key metrics (e.g., conversion, purchase flow, fulfillment) and identify trends to inform enhancements
• Assist in building reports and dashboards to support ongoing product optimization
• Support broader ticketing initiatives, including collaboration with third-party partners
• Assist in onboarding efforts, integrations, and ongoing coordination with external ticketing partners
• Help ensure a seamless end-to-end customer experience across internal and third-party ticketing solutions
• Build and maintain strong relationships with cross-functional stakeholders, including but not limited to engineering, design, marketing, legal, servicing, and external partners
• Stay informed on industry trends, competitive offerings, and emerging technologies in ticketing and live event experiences to help inform future product roadmap