Key skills
Customer SuccessAccount ManagementClient ServicesCustomer Relationship ManagementCustomer RetentionCustomer RenewalsCustomer Health MonitoringAccount GrowthCustomer Risk IdentificationCRM Platforms - HubSpotCRM Platforms - SalesforceSaaS ProductsArtificial IntelligenceProject ManagementAISaaSSalesforceCRMCommunicationPresentation SkillsSales
About this role
VODA.ai is a company that uses Artificial Intelligence to assist water utilities in predicting infrastructure failures. They are seeking a full-time remote Customer Success Manager to drive customer adoption, retention, and long-term success across a portfolio of water utility customers, managing relationships from onboarding through renewal.
Responsibilities:
- Driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers
- Managing customer relationships from onboarding through renewal
- Helping customers realize value from the VODA.ai platform
- Monitoring customer health and engagement
- Identifying risks and growth opportunities
- Leading account planning and renewal readiness
- Collaborating with Sales, Product, and Engineering teams
- Supporting consulting partners
- Maintaining accurate customer records and health metrics in HubSpot
Requirements:
- 3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
- Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth
- Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders
- Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions
- Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes
- Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools
- Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously
- Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives
- Have experience working with SaaS products or technology platforms
- Have an interest in infrastructure, utilities, GIS, or data-driven decision-making (preferred but not required)