Director of Product Management

MelodyArc is building the orchestration layer for enterprise service work, where rules, people, and AI collaborate to execute complex operations reliably. As the Director of Product Management, you will own the product roadmap and strategy, working closely with engineering and customers to transform enterprise needs into actionable plans and prototypes.

Responsibilities:

• Own the product roadmap and strategy for the organization; translate enterprise customer needs and market signals into a clear, sequenced plan aligned to company objectives
• Wear many hats to get technical delivery over the line — partner hands-on with engineering and the field team, unblock execution, fill gaps, and do whatever the moment requires to ship
• Rapidly prototype new features based on observed client needs — turn field signals into mockups, specs, and working proofs of concept that validate value fast and de-risk the build
• Write crisp PRDs, define success metrics and KPIs, and prioritize ruthlessly by business value and technical feasibility
• Balance platform investment against forward-deployed, customer-specific delivery
• Partner across engineering, design, data, Sales, and customers; facilitate communication between technical teams and non-technical stakeholders
• Present plans, progress, and outcomes to executive leadership; keep alignment across the organization
• Build and grow the product function over time, mentoring product managers as the team scales

Requirements:

• 6-8+ years in product management, including 5+ years in technical product roles, with experience owning a product area or leading a product function
• Demonstrated track record shipping enterprise software end-to-end, from concept through production launch
• Strong technical fluency: comfortable in code-adjacent work — reading data and SQL, and prototyping with low-code tools or light scripting to validate ideas without waiting on engineering
• A proven 'many hats' operator mindset — willing to do the unglamorous, cross-functional work required to land delivery
• Strong understanding of software development processes and the ability to make sound technical trade-offs
• Excellent written and verbal communication with the executive presence to drive decisions with senior stakeholders
• Experience translating customer and field signals into product requirements and a prioritized plan
• Experience with AI/ML, agentic AI, or data products; familiarity with workflow or orchestration platforms
• Familiarity with NodeJS/TypeScript, cloud platforms (AWS), and modern prototyping tools
• Knowledge of customer service operations, contact-center workflows, or enterprise business-process operations
• 0-to-1 / founder / early-team product experience at a high-growth startup
• Experience supporting SOC 2 Type II or similar compliance frameworks in product development