Key skills
AWS cloud infrastructureEC2VPCEKSS3IAMCloudWatchJenkinsGitLab CITerraformAnsibleDockerKubernetesLinux systems administrationNetwork configurationSIPRTPNAT traversalLoad balancingFirewallsEncryptionPrometheusGrafanaELKDatadogVoIP infrastructureSession Border Controller (SBC)FreeSWITCHAWSGCPK8sGitLabLoad BalancingCI/CDCommunicationCollaboration
About this role
Maven is a company that focuses on building the next generation of cloud and colocation infrastructure for seamless communication and collaboration. They are seeking a DevOps Engineer to join their Zoom Phone and Zoom Contact Center DevOps team, responsible for designing and implementing resilient VoIP infrastructure and collaborating with cross-functional teams.
Responsibilities:
- Designing, implement, and maintain scalable, secure, and high-availability VoIP infrastructure and services on cloud or colocation platforms
- Build, operate, and optimize Kubernetes (K8s) clusters for containerized applications and microservices
- Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows to meet various operational and maintenance requirements
- Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate provisioning and configuration management
- Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components
- Manage and enhance production platform monitoring, alerting systems, and fault analysis to ensure rapid incident response and resolution
- Collaborate closely with cross-functional teams—including development, operations, and product—to deliver reliable, high-quality services
- Continuously evaluate and integrate new DevOps tools and cloud-native solutions to enhance system automation and scalability
Requirements:
- Hold qualifications in Computer Science, Engineering, Information Technology, or a related discipline
- Have experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.)
- Have experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code (IaC) frameworks such as Terraform or Ansible
- Demonstrate expertise in containerization and orchestration technologies such as Docker and Kubernetes
- Demonstrate expertise in Linux systems administration and network configuration
- Demonstrate knowledge of various cloud platforms, including AWS, OCI, and GCP
- Demonstrate comprehensive knowledge of networking and security principles, including SIP, RTP, NAT traversal, load balancing, firewalls, and encryption
- Gain practical experience with monitoring, observability, and alerting tools such as Prometheus, Grafana, ELK, and Datadog
- Occasional weekend work may be required
- Ability to work across the globe or multiple time zones