Senior Product Designer

Swiftly, Inc. is on a mission to help cities move more efficiently with their leading transit data platform. They are seeking two Senior Product Designers to design software for transit agency staff, focusing on real-time passenger information and ridership analysis.

Responsibilities:

• Design software for transit agency staff across the full product cycle, from discovery and research through prototypes and high-fidelity designs
• Partner with product managers and engineers to shape product strategy by visualizing problems and solutions
• Plan and lead user research — interviews, usability tests, synthesis — and communicate findings in ways that change decisions
• Design for the real-world context your work lands in, including the operational workflows and service outcomes that connect to the software
• Work alongside engineering during the build phase, acting as a quality check between what gets built and what users actually need
• Contribute to Swiftly's design system and help raise the team's design foundation over time

Requirements:

• 8+ years of product design experience, with a track record of taking complex products from conception to completion
• You use AI tools to prototype with production-level code, moving fast to test ideas at real fidelity — and you still sweat the details on the canvas, getting every pixel right when it matters
• Experience in complex domains: operational software, data-dense interfaces, or products where understanding the underlying logic is part of the design work. Comfort with automation and trigger-based systems is a strong signal
• Comfort with data visualization and analytical UX: dashboards, reporting, and exploratory analysis. An interest in designing for open-ended, user-driven outputs — including AI-assisted or prompt-to-output paradigms — matters here, even without direct experience
• An eye for how flows fit together across a product area and how software decisions play out in the real world. Service design methods (blueprints, journey mapping) help; coherence across touchpoints and teams is the point
• Strong user research skills: knowing which method to use, interviewing well, and turning findings into decisions rather than documents
• You shape direction, not just execute a brief. You help scope problems, set what success looks like with product and engineering, and turn research into strategy that reaches adjacent flows and the design system
• You lift the designers around you through direct, specific feedback and mentorship, raising the standard of the work near you — not only your own
• You articulate and defend design decisions to engineers, product managers, and stakeholders, and change your mind when the evidence shifts