Senior Product Manager - Virtual Agents and Capacity Intelligence

ServiceTitan is a company focused on solving real world problems in the specialty trade services and construction industry, and they are seeking an experienced and visionary product leader to lead growth efforts expanding their addressable market. As the Senior Product Manager, you will coordinate a talented team to launch new products, improve product-market fit, and increase market share, while being accountable for achieving KPIs that measure customer impact and business results.

Responsibilities:

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents
• Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results
• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation
• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
• Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction
• Identify and take action on opportunities for continuous improvement
• Communicate and mitigate risks in order to successfully achieve objectives
• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Requirements:

• 5+ years of relevant work experience in product management, SaaS products strongly preferred
• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
• Data-driven approach to measuring success and quantifying customer outcomes and business impacts
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
• Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms
• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality
• Capacity to operate autonomously and bring clarity in uncertain environments
• Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions
• Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources
• Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries
• Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause
• Bias toward action allowing you to move quickly while establishing the foundation for long term success
• Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights
• Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred
• 4-year degree from a top university, related graduate degree preferred
• A General Manager mindset; MBA desired