Senior Product Designer, Point of Sale

Toast creates technology to help restaurants and local businesses succeed in a digital world. As a Senior Product Designer on the Point of Sale team, you will help define world-class restaurant technology, shaping experiences for servers and front-of-house staff to enhance hospitality. Your role involves strategic design leadership and collaboration with cross-functional teams to address complex design challenges in restaurant operations.

Responsibilities:

• Lead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influence
• Define how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire team
• Bring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design system
• Partner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisions
• Design for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel like
• Make work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholders
• Mentor and develop designers on the team, raising the collective quality of process, craft, and judgment
• Champion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principles
• Integrate emerging AI-first tools and methods into your practice and help the broader team do the same

Requirements:

• You have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shipped
• You hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalability
• You are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authority
• You excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details right
• You have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second matters
• You take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contexts
• You are a mentor and force multiplier — your presence makes the design work around you better
• 5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design direction
• Please include a portfolio link with your application