Tech SME - Telecom and Network Technician at Washington, DC

Hi

Hope you are doing great! 

 

Our Fortune 500 client is looking for a Tech SME - Telecom and Network Technician to work on their project based out of Washington, DC / Hybrid.

              

Job Title: Tech SME - Telecom and Network Technician

Location: Washington, DC / Hybrid

Duration: 3+ Months 

     

Job Description: 

Kaseya Administration

• Utilize the Kaseya IT management platform for efficient endpoint monitoring.
• Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
• Monitor device health, apply updates, and address alerts generated by Kaseya.
• Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

Oomnitza Integrations Administration

• Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

Intune Backend Administration

• Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
• Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Deploy and update apps, security settings, and configurations via Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

Technical Support

• Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
• Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
• Support device deployment, imaging, and configuration for new or existing users.

System Maintenance and Integration

• Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
• Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
• Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
• Conduct periodic health checks and updates for IT systems and infrastructure.

Documentation and Reporting

• Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
• Document troubleshooting steps, resolutions, and system changes for future reference.
• Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

Key Performance Indicators (KPIs):

• System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
• Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
• Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
• Policy Compliance: Percentage of managed devices compliant with Intune policies.
• User Satisfaction: Feedback from users on the quality and timeliness of support provided.

Telecom and Phone System Support

• Install, configure, and maintain Avaya phone systems (handsets, voicemail, and system servers).
• Manage, test, and troubleshoot analog and digital fax lines to ensure clear transmission.
• Monitor voice and data lines, coordinating with external telecom carriers and service providers to resolve outages.
• Handle moves, adds, and changes (MACs) for all staff extensions and telecommunications hardware. 

2. Qmatic System Support

• Support the Qmatic customer journey and queue management systems.
• Troubleshot system endpoints, including ticket printers, digital signage, and audio-visual displays.
• Coordinate with IT and facility stakeholders to ensure seamless integration between the Qmatic software and the organization's LAN/WAN infrastructure.

Education:

• Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Qualifications:

• Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.

Required Skills:

• Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM Required    
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required 
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required    
• Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required    
• Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) Highly desired     

 

Please send your updated word format resume along with your best contact details to Evan ( at ) stellarit ( dot) com 

Looking forward to hearing from you.