Epic Willow Ambulatory Analyst

Key Responsibilities

• Configure, build, and maintain Epic Willow Ambulatory workflows and functionality.
• Support outpatient medication ordering, prescribing, refill management, and medication reconciliation processes.
• Manage pharmacy verification, dispensing workflows, formulary setup, and medication protocols.
• Troubleshoot and resolve complex production support issues, including L2/L3 tickets.
• Participate in system upgrades, enhancements, testing, and go-live activities.
• Collaborate with physicians, pharmacists, nursing teams, and cross-functional Epic teams to improve workflow efficiency.
• Ensure system configurations align with clinical safety standards, medication management best practices, and regulatory requirements.
• Drive workflow optimization initiatives and continuous system improvements.
• Provide guidance and mentorship to junior analysts.

Required Qualifications

• Epic Willow Ambulatory Certification (Mandatory).
• 5+ years of Epic experience with strong expertise in Willow Ambulatory build, configuration, and support.
• Hands-on experience with outpatient medication management, prescribing workflows, refill processing, and medication reconciliation.
• Strong understanding of outpatient pharmacy operations and the medication lifecycle.
• Experience supporting both implementation and production environments.
• Proven ability to manage enhancements, issue resolution, and L2/L3 support activities.
• Excellent stakeholder management, communication, and requirements-gathering skills.
• Experience working with Epic Hyperspace/Hyperdrive and ticketing tools such as ServiceNow.
• Strong documentation, analytical, and troubleshooting skills.