NICE CXone Technical Lead

Hi,

 

Our client is looking NICE CXone Technical Lead project in Cincinnati,OH below is the detailed requirements.

 

Job Title : NICE CXone Technical Lead

Location : Cincinnati,OH

 

Job description:

• Bachelor's degree in Computer science or equivalent, with minimum 10+ Years of relevant experience.
• Must have a 8+ years of experience in CCaaS platforms, with strong focus on NICE CXone
• Good Experience in 5+ years of hands‑on experience with: NICE IVR / Studio scripting, WFM / WEM, Reports and dashboards and JavaScript / scripting within CXone
• You should have a Good Experience with CRM‑embedded CXone agent, screen pop, and customer journey integration
• Must have a 2+ years of hands‑on experience with REST/API‑based CRM integrations
• Strong understanding of AI/ML capabilities within NICE CXone and AI‑led CX use cases
• NICE Advanced Certifications (preferred)
• Strong knowledge of Agile delivery, Jira, and Scrum
• You should have Own technical architecture, detailed design, and development on the NICE CXone platform
• Must Act as hands‑on SME and technical lead, contributing directly to configuration, scripting, and solution build
• Good Experience to Design and deliver end‑to‑end CXone solutions including: IVR / Studio call flows, Omnichannel workflows and CRM‑embedded agent experiences
• Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
• Work closely with business, architects, and delivery teams to understand requirements and design target‑state solutions
• Lead integration design and implementation, including CRM screen pops and REST‑based integrations
• Excellent communication, documentation, and presentation skills
• Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.