Senior Customer Service Representative

Shift: 1st Shift Core Hours are 7:00am-3:30pm (Mon-Fri)

Nice to Have

• Knowledge of Anatomy
• Software experience
• Photoshop
• CAD
• Experience with computers

Day to Day

• Daily work is done on the computer
• Given instruction by leaders on where they need to focus their time
• Rotates between two main process steps: creating virtual 3D bone models from CT scans and reviewing/landmarking previously made virtual models

The Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output Additional Job Details: Minimum Requirements: High School Diploma or equivalent.
• Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above) Preferred (any of the following):
• Computer skills: Proficiency in Microsoft Office Suite and knowledge of Adobe Photoshop are considered a plus
• Certifications or related experience in Radiology (CT, X-Ray, MRI)
• Certification in Graphic Design or related field
• College level anatomy course completion
• Demonstrated customer service orientation
• Demonstrated interpersonal and communication skills
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.