Principal Engineer / Salesforce Business Consultant

Nagarro is a Digital Product Engineering company that builds innovative products and services across various digital mediums. They are seeking a Salesforce Business Consultant who will lead CRM transformation for manufacturing clients by advising on strategy, designing solutions, and ensuring successful implementation of Salesforce platforms.

Responsibilities:

• Client Advisory & CRM Transformation
• Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels (direct, OEM, distributor, dealer), and key KPIs
• Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state
• Design CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout plan
• Redesign end-to-end business processes (Lead-to-Opportunity-to-Order / Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, Partner/Dealer Management) aligned to Salesforce best practices
• Act as trusted advisor to senior client stakeholders (Sales, Service, Operations, IT leadership) on CRM strategy, governance, and operating models
• Own end-to-end Salesforce solution architecture for manufacturing CRM engagements, primarily across Sales Cloud, Service Cloud, Experience Cloud, and, where relevant, Manufacturing Cloud, Field Service, Revenue Cloud/CPQ, and CRM Analytics
• Define data model, object relationships, security model, environment strategy, and integration patterns with ERP (SAP, Oracle, Dynamics, Infor), MES, PLM, pricing engines, and other systems
• Produce solution blueprints, high-level design, and effort estimates; ensure designs are scalable, maintainable, and aligned to Salesforce best practices and platform limits
• Guide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations for alignment with the solution design
• Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM
• Partner with sales and account teams to qualify opportunities and define solution and delivery approaches
• Lead Salesforce demos tailor-made for manufacturing scenarios (e.g., key account planning, complex opportunity management, CPQ quoting flows, warranty and service flows, dealer/distributor portals, field service scenarios)
• Prepare solution slides, architecture overviews, and walkthroughs for client presentations, including oral RFP defenses
• Translate RFP/RFI requirements into Salesforce-based solutions and clearly documented scope, approach, and assumptions
• Build and articulate the business case and ROI for CRM transformation, linking Salesforce capabilities to commercial and operational outcomes (pipeline growth, win rates, forecast accuracy, service response time, first-time-fix rate, dealer performance, customer satisfaction)
• Advise clients on CRM governance, operating models, and Salesforce roles (product owner, key users, admins, CoE structure)
• Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users
• Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards to monitor CRM adoption and performance. Promote data quality and disciplined CRM usage (account/contact hygiene, opportunity and pipeline management, case and service data) to enable reliable reporting and analytics
• Serve as design authority for one or more projects, ensuring coherence across workstreams and vendors
• Participate in and sometimes lead key Agile ceremonies (workshops, backlog refinement, sprint planning, showcases), clarifying requirements and validating sprint outcomes
• Identify risks and issues related to solution design, scope, or integration early and propose mitigation options
• Support UAT planning, test scenario definition for end-to-end CRM flows, go-live readiness assessment, and hyper care

Requirements:

• 8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud)
• 4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.)
• Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead)
• Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption
• Experience delivering Salesforce in ERP-integrated enterprise environments
• Bachelor's degree in business, Engineering, Information Systems, Computer Science, or related discipline
• Salesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ Specialist
• Strong functional expertise in Sales Cloud (accounts, contacts, opportunities, pipelines, forecasting, territory management, account hierarchies)
• Strong functional expertise in Service Cloud (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console)
• Experience with Experience Cloud for partner and customer portals (especially dealer/distributor portals and B2B self-service)
• Familiarity with manufacturing-specific concepts such as Make-to-Order, Make-to-Stock, Engineer-to-Order, channel sales models, dealer networks, installed base/assets, service contracts, warranties, and field service operations
• Ability to translate business needs from sales, service, and operations into Salesforce capabilities and realistic roadmaps
• Strong commercial acumen in the consulting context (scope management, estimation, risk assessment, identification of upsell/cross-sell opportunities)
• Excellent communication and presentation skills, confident in workshops and executive-level meetings
• Strong stakeholder management and facilitation skills, able to navigate complex client organizations and competing priorities
• Analytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teams
• Experience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teams
• Salesforce in Manufacturing
• Hands-on or design experience with Manufacturing Cloud, Field Service, CPQ / Revenue Cloud, and CRM Analytics (Tableau CRM)
• Solid understanding of Salesforce architecture components (data model, security, sharing, integration options, environment and deployment strategy)
• Ability to design meaningful reports and dashboards that align with manufacturing KPIs (sales funnel, win/loss, margin, forecast accuracy, service SLAs, partner performance)