Product Operations Manager Job Details | Sephora

Sephora is a renowned beauty retailer dedicated to empowering individuals through inclusivity and diversity. They are seeking a Product Operations Manager to enhance their digital product ecosystem by designing and improving operational models that support Product Management and UX teams, ensuring effective collaboration and productivity across platforms.

Responsibilities:

• Own the Product & UX Operating Model. Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications
• Lead AI-Enabled Process Improvements. Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance
• Manage Systems of Record. Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams
• Drive Cross-Functional Adoption. Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support
• Act as Connective Tissue Across Teams. Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements
• Strengthen Team Culture. Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations

Requirements:

• 6–8 Years of Operational Experience. A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization
• AI Fluency with Sound Judgment. Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes
• Systems Thinking & Cross-Functional Influence. Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives
• Outcome-Oriented Mindset. Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals
• Strong Communication Skills. A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences
• Bachelor's Degree or Equivalent Professional Experience