Key skills
Project PlanningAccount ManagementContractor ManagementFinancial OversightDocumentation ControlSchedulingMaterial CoordinationOperational CoordinationChange Order ProcessingInvoicingCost AnalysisElectrical Services KnowledgeMechanical Services KnowledgeProject ManagementCommunication
About this role
ABB is a company that helps industries run leaner and cleaner, and they are seeking an Associate Project Manager to coordinate electrical preventative maintenance projects. In this role, you will manage project planning, customer and contractor relationships, and financial oversight while driving the execution of assigned workflows.
Responsibilities:
- Conduct analysis of planned vs. actual project performance
- Prepare materials and assist in project reviews
- Maintain and adhere to billing plan milestones
- Control documentation accuracy and consistency per agreed procedures
- Develop and maintain relationships with key customer contacts and contractors
- Manage the complete lifecycle of customer deliverables, including scheduling contractors and ensuring work completion
- Maintain customer satisfaction and identify new business opportunities
- Track financials, issue POs, process change orders, and manage invoicing
- Review and process quotes for cost-effective solutions
- Build and improve assigned account scorecards
- Research and order materials, coordinate with contractors, customers, and suppliers, and handle returns
- Utilize the company’s service platform to monitor and track progress
- Ensure schedule flexibility (including weekends/nights) with limited travel to customer sites
Requirements:
- High school diploma/GED required; Bachelor's degree preferred
- Minimum 3 years experience in customer service, account management and/or project support, with demonstrated success in building relationships
- Construction project management experience preferred, with ability to manage complex deliverables and timelines
- Excellent customer service skills, attention to detail, and motivation to achieve high customer satisfaction
- Strong analytical and problem-solving ability to define issues, collect data, draw conclusions, and implement solutions
- Familiarity with electrical and mechanical services or willingness to learn technical aspects quickly
- Adaptability in fast-paced, changing environments, with skill in handling ambiguity and conflict resolution
- Proven coordination and communication skills to align internal teams and customers, meeting unique requirements
- Candidates must already have work authorization that would permit them to work for ABB in the US
- Bachelor's degree preferred