Manager, Sales Operations & Business Intelligence

Phagenesis is dedicated to transforming lives by eliminating the burden of neurogenic dysphagia. The Manager, Sales Operations & Business Intelligence will support commercial capabilities through planning, reporting, and CRM management while providing insights and analytics to enhance sales performance.

Responsibilities:

• Build and maintain recurring dashboards and reports (weekly, monthly, quarterly) for sales performance, pipeline, bookings, rep performance, and sales activities
• Prepare commercial review decks and sales leadership reporting packages with detailed analytics and KPI tracking
• Perform ad hoc analysis to support sales initiatives, market trends, and performance gaps
• Provide account-level reporting to support territory planning and decision-making
• Support commercial forecasting process to support the needs of the organization with key stakeholders, including inputs into Supply Chain and financial planning. Create, own and communicate long-term demand forecast models
• Coordinate setting up and administration of the appropriate Commission / Sales Incentive Structure to maximally motivating the Commercial Team (within the compensation plan)
• Support optimization of sales territories as the team grows, taking into consideration geographic proximities, account concentration and growth potential, different roles (sales role vs. clinical specialist role)
• Develop and maintain market opportunity analysis and mapping. Leverage analytical tools and data sets to gather insights and assess market entrance and capture
• Support pricing analysis and management
• Manage CRM Software solution allowing the organization (i) to track / analyse / optimize our sales team and customer engagement and (ii) to provide real time reporting on the commercial performance
• Adhere to all company policies, procedures and business ethics codes
• Any other duties, within reason and capability, as determined by your manager

Requirements:

• 5 years of experience in Sales Operations, Commercial Analytics, or Business Systems support (preferably in medical devices, pharma, or diagnostics)
• Experience administering or supporting Salesforce CRM (Salesforce Admin Certification a plus)
• Proficiency in Power BI or other BI tools; advanced Excel skills including pivot tables, formulas, and data cleaning
• Familiarity with sales performance tracking, incentive comp, and territory planning concepts
• Strong analytical mindset with the ability to interpret and communicate data effectively
• Detail-oriented, resourceful, and able to manage multiple projects with shifting priorities
• Experience supporting global field sales organizations
• Familiarity with Carevoyance, claims data or similar tools
• Exposure to Sunshine Act or healthcare compliance reporting