Consultant, Business Capability Team Analysis (Remote)

Nationwide is a Fortune 100 company dedicated to helping people protect what matters most to them. The Consultant in the Business Capability Team will lead business configuration validation, perform data validation, and contribute to process improvement and automation efforts, ensuring technology solutions align with business strategies.

Responsibilities:

• Lead business configuration validation for AWD changes to ensure workflows, routing, business rules, and task setup align with approved requirements and operational needs
• Perform data validation and troubleshooting to confirm expected outcomes, investigate issues, and support timely defect resolution
• Identify configuration defects, process gaps, and root causes, and recommend scalable, sustainable improvements that strengthen quality and reduce rework
• Support release readiness and production validation activities, including confirmation of release details, execution of validation tasks, and coordination with key AWD partners
• Contribute to process improvement and automation opportunities by recommending configuration changes that improve efficiency, consistency, and user experience
• Demonstrate strong analytical and problem-solving skills, with the ability to assess business needs, interpret results, and guide sound solution decisions
• Bring experience with business process management and workflow automation tools such as SS&C AWD / Chorus or similar platforms
• Apply knowledge of P&C insurance operations, with the ability to connect workflow and configuration decisions to business outcomes
• Communicate effectively across business, product, and technical teams, with strong facilitation and stakeholder partnership skills
• Identify and Implement automation to improve test coverage
• Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met
• Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Presents findings and recommendations to Business Capability Managers and/or Owners
• Assesses organizational impact for organizational change management planning. Coordinates communication and training and is accountable for overall business readiness. Provides recommendations to the Business Capability Manager and/or Owner and agile team
• Keeps up on the latest industry trends as well as customer needs and behaviors
• Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts
• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives
• Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Works with team to identify areas focus and provides insights to product and journey owner for prioritization
• Leads and execute design and development on business configurable tools where applicable in support of operational partners

Requirements:

• Bachelors degree in business, IT or related field
• Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions
• Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies
• Deep knowledge of insurance industry
• In depth understanding of agile planning practices and customer centric design
• Strong command of verbal and written communication skills in addition to facilitation techniques
• Ability to analyze quantitative and qualitative information and summarize for consumption by all levels
• Ability to develop recommendations and influence the strategic vision and multi-year product roadmap
• Strong business process design skills and ability to communicate findings in a clear and concise manner
• Ability to work interpedently and manage large, complex tasks that span different subject matters
• Advanced degree preferred
• Experience with business process management and workflow automation tools such as SS&C AWD / Chorus or similar platforms