Senior Product Manager, Customer Insights

Mural is a company focused on enhancing collaboration through their Admin & Security portfolio. They are seeking a Senior Product Manager for Customer Insights to own the product area end-to-end, build user-facing experiences, and define AI-native insights that drive renewals and product expansion.

Responsibilities:

• Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
• Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives
• Evolve customer-accessible audit logs to be enterprise ready
• Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface
• Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion
• Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap
• Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture
• Translate ambiguous business questions into clear product surfaces

Requirements:

• 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience
• Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs
• AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like
• A track record of turning ambiguous business questions into clear product surfaces
• Experience partnering with Sales and Customer Success on renewal and expansion narratives
• Excellent communication across data, design, engineering, and revenue-facing stakeholders
• Experience with enterprise admin or governance products (IAM, security, compliance, audit)
• Background in BI, analytics platforms, or data products
• Experience designing customer-facing APIs for analytics and reporting