Key skills
Customer SuccessSalesforceAccount ManagementEHSComplianceCommunicationSales
About this role
HSI is a company focused on workplace safety and compliance, and they are seeking a Customer Success Manager for Small Business to help clients maximize their ROI and satisfaction. In this role, you will drive client retention and growth while being a trusted advisor to organizations transforming their EHS and compliance programs.
Responsibilities:
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
Requirements:
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Bachelor's degree or experience in customer success, sales, or account management
- Experience with Salesforce and customer success platforms is a plus
- Knowledge of EHS and compliance is beneficial but not required