ServiceNow Continuous Automation Monitoring Project Manager (VA ESOM)

Kentro is a company dedicated to advancing customers' missions and fostering professional growth. They are seeking a ServiceNow Continuous Automation Monitoring Project Manager to lead a centralized support team responsible for the operation, governance, and continuous improvement of the ServiceNow CAM Module across the United States.

Responsibilities:

• Lead the CAM Centralized Support Team, including resource planning, performance management, and team development
• Serve as the central intake point for items received from ATO Managers; triage, prioritize, and assign work across the team
• Own and maintain the CAM transition plan, including the phased rollout schedule, milestones, RACI, dependencies, and risk register
• Coordinate with EndPoint Engineering, Information System Owners (ISOs), the ATO program office, and the AODR to maintain end-to-end visibility of all CAM tasks
• Establish and chair recurring governance forums (steering committees, working groups, status reviews) with stakeholders
• Define and report against team KPIs and SLAs, including intake response times, training completion, dashboard accuracy, and SOP adherence
• Review and approve training materials, SOPs, job aids, and reports prior to publication
• Escalate risks, issues, and dependencies to executive leadership; communicate program status to senior stakeholders

Requirements:

• Bachelor's degree in Information Systems, Cybersecurity, Business, or related field
• 10+ years of program or project management experience, with at least 3 years leading cybersecurity, risk, or compliance programs
• Demonstrated experience with NIST Risk Management Framework (RMF), FISMA, or equivalent authorization frameworks
• PMP or equivalent project management certification
• Direct experience with ServiceNow GRC, IRM, or CAM modules in a post-implementation operational context
• Strong stakeholder management, executive communication, and team leadership skills
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements
• Master's degree in a related field
• CISSP, CISM, or CGRC (formerly CAP) certification
• Federal government or VA experience
• Prior experience standing up a centralized service or shared-services team