Customer Service Representative I

Sentara Health is currently seeking a full-time remote Customer Service Representative. The role is responsible for handling customer inquiries related to member eligibility, plan benefits, claim payments, and patient services needs such as billing updates and scheduling.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Requirements:

• High school diploma or equivalent
• Two years of customer service experience
• Previous data entry experience
• Prior scheduling experience
• Familiar with Epic beaker
• Experience in a high-volume call center