Customer Success Manager

Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are looking for a Customer Success Manager to develop and maintain long-term business relationships with clients, ensuring they receive value from Surglogs' software through onboarding, training, and support.

Responsibilities:

• Onboard and train new customers on the software by developing and delivering on unique success plans
• Educate and train clients on new features, software updates and best practices
• Uncover upsell & expansion opportunities
• Ensure customers renew their annual subscription
• Customize software to promote better utilization
• Adhere to company mission/vision/policies
• Provide reports to management regarding current client development
• Identify and communicate potential improvements to software

Requirements:

• 3+ years of applicable experience in customer success, support, sales or account management
• Have a positive attitude and strong work ethic
• Be able to work independently and on a team
• Excellent written & verbal communication skills
• Adaptable to new features and releases in software
• Strong technical, product, and process-oriented thinking skills
• Masterful rapport building with clients in establishing strong long-lasting relationships
• Excellent organizational skills and attention to detail
• Must be able to pass a background check
• SaaS experience preferred
• Bachelor's degree preferred