Education Program Manager

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As a Program Manager, you will manage key aspects of program delivery and support strategic initiatives, ensuring effective collaboration and exceptional customer service in training programs. This role requires strong project management skills and the ability to oversee multiple programs simultaneously.

Responsibilities:

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability
• Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment
• Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors
• Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program
• Monitor learners’ progress in the course while providing support for instructors and other contractual staff
• Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives
• Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment
• Manage and provide guidance to a small team of 1-2 Operations Analysts
• Foster a collaborative and innovative team culture, encouraging continuous learning and development
• Provide ongoing feedback, career development, and mentorship to team members
• Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met
• Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements
• Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution
• Provide input to drive improvements in the overall training program ecosystem
• Contribute to the analysis of program performance metrics and provide insights to senior leadership
• Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes
• Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience
• Implement best practices and lessons learned from previous programs to enhance overall effectiveness

Requirements:

• Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience
• Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese
• 3-5 years of experience in program management, with at least 1 directly in an educational or training institution
• Experience leading and managing teams, demonstrating autonomy and success
• Proficient in Google Suite, MS Office Suite, Slack, and Zoom
• Bachelor's degree preferred; Master's degree in a relevant field is a plus
• Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus