Customer Service Representative 3

Sunrise Systems, Inc. is seeking a Customer Service Representative 3 to manage billing operations within their Operations department. The role involves partnering with local branches and national account partners to handle invoicing and customer engagement regarding billing disputes.

Responsibilities:

• Review, verify and distribute invoices (equipment invoices)
• Enter Invoices into Customer Portals Daily
• Collaborate with other departments to ensure billing accuracy
• Address customer complaints and questions related to billing or proof of delivery requests
• Update account notes for portal customers with payment information
• Prepare customer purchase order reconciliations and present invoices as needed for payment
• Prepare and present analytical reports
• Support monthly and quarterly audits and clean ups
• Provide timely response to both internal and external customers pertaining to invoicing, proof of deliveries, order analysis, etc
• Follow proper internal controls and policies as established by the company
• Assist the credit department by researching charge backs, providing the credit department with documentation
• Special projects as assigned

Requirements:

• High School Diploma Required
• Must be proficient in Outlook and Excel
• Must have strong organizational, communication and time-management skills
• Must be a motivated individual who is a quick learner, intuitive and can manage multiple tasks simultaneously
• Strong attention to detail and ability to work independently and meet tight deadlines
• Proven experience as a Billing Analyst or similar role
• Good knowledge of electronic billing procedures
• Proficient in MS Office (especially Excel); familiarity with customer billing portals, a plus
• Excel experience preferred
• Bi-Lingual (English/Spanish) preferred, but not required
• BS/BA in Business or similar experience is preferred