Sr. Manager - Digital Product Management

CVS Health is a leading health care company focused on transforming health care and empowering customers. The Senior Manager in Commercial Network & Provider will lead product management for multiple teams, defining product vision and strategy while managing a backlog of features to enhance product health and value.

Responsibilities:

• Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed
• Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy
• Partners with business general manager (GM) and stakeholders to make decisions on investment priorities and develop business cases
• Translates customer and business needs into short-term and long-term product strategy by creating initiatives/epics defined to meet targeted outcomes
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs
• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver
• Defines product OKRs to evaluate progress towards outcomes, aligned with business objectives
• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver
• Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team
• Define epics, features & partner with respective product owners to define user stories, identifies dependencies, and works with teams to size ahead of future quarters
• Ensures that incremental learnings from product delivery are prioritized in the backlog
• Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Product Metrics, Technical Health, Customer Feedback (and/or other appropriate metrics)
• Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes
• Coordinates product launches, including beta testing, user feedback collection, and product documentation
• Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration
• Understands market and customer needs through partnership with business & customer insight teams
• Accountable for showcasing the product teams’ delivery and final output to stakeholders
• Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders
• Ensures business strategies and targeted outcomes are well understood and socialized to product teams
• Leads the 5-in-the-box cross-functional team, including strong partnership with business General Managers
• Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches
• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities
• Establishes high performing teams by growing, coaching, and maintaining quality Product Owners and Domain Owners and defining team norms on how teams working on this product operate
• Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates

Requirements:

• 7+ years of experience in digital product management, product ownership, or other engineering disciplines with focus around building technical products and services
• 7+ years of experience in building and managing technical product teams using Agile framework
• 7+ years of experience with large-scale modernization programs in technical capacity
• 5+ years of experience with product strategy, product road mapping, authoring epics and features
• 3+ years of experience working in the healthcare payor industry
• Bachelor's degree or equivalent work experience
• Ability to drive cross functional teams to alignment in the midst of ambiguity
• Experience with data analytics, reporting and visualization tools
• Experience in core payor functions such as enrollment, billing, fulfillment, claims, clinical, reporting (inclusive of, but not limited to)
• Experience with digital product management in B2C and/or B2B setting serving healthcare clients (Producer/Broker/Consultant/Client)
• Strong decision-making skills in fast moving environments
• Experience leading product transformation within a large enterprise
• Strong negotiation, organizational, management, analytical and people skills
• Data-driven decision making and quantitative analysis skills
• General understanding of core programming and computer science concepts, including cloud and AI/ML
• Agile Certification