Senior Product Operations Manager

Unite Us is dedicated to unlocking the potential of every community by improving access to health and social services. The Senior Product Operations Manager will drive operational excellence and continuous improvement across the product organization, collaborating with cross-functional teams to enhance processes and deliver high-impact products efficiently.

Responsibilities:

• Own and improve release operations across all products to ensure consistent, high-quality delivery
• Coordinate release planning and execution, managing dependencies, risks, and timelines across teams
• Communicate release plans, risks, and changes clearly to ensure cross-functional alignment
• Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions
• Refine product development and release processes to improve efficiency and scalability
• Define and govern Product and Engineering Jira workflow standards, ticket hygiene requirements, and operational processes
• Monitor enterprise-wide compliance across the ticket ecosystem, define Airfocus/Jira views, and analyze KPIs to measure adherence, data quality, and process effectiveness
• Track and analyze key metrics (e.g., predictability, cycle time) to drive continuous improvement
• Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights
• Will also align teams to ensure release readiness and smooth delivery
• Apply and evolve product and release management best practices
• Drive alignment and improvements across teams without direct authority

Requirements:

• 7+ years of experience in product management, program management, operations or owning and driving organizational processes
• Equally comfortable thinking about evolution of processes and rolling up your sleeves and getting into the weeds when needed
• Experience conceiving, developing, deploying, and owning new processes across product orgs and companies, and possessing strong change management skills
• Experience using JIRA as the system of record for product & engineering roadmap work
• Experience administering Pendo or other similar product experience package
• Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines
• Process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results
• Enjoy building bridges and relationships with cross-functional partners and stakeholders to lead by influence
• Experience assessing and deploying new tools used across a product organization, such as a portfolio, roadmapping, or reporting & dashboarding tool
• Strong analytical & creative problem-solving skills and a positive ‘can-do' demeanor
• Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions
• Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights