Customer Service Representative

Sunrise Systems, Inc. is seeking a Customer Service Representative to manage billing operations within their Operations department. The role involves partnering with local branches and national account partners, invoicing customers, and ensuring billing accuracy to achieve timely payments.

Responsibilities:

• Review, verify and distribute invoices (equipment invoices)
• Enter Invoices into Customer Portals
• Collaborate with other departments to ensure billing accuracy
• Address customer complaints and questions related to billing or proof of delivery requests
• Update account notes for portal customers with payment information
• Prepare customer purchase order reconciliations and present invoices as needed for payment
• Prepare and present analytical reports
• Support monthly and quarterly audits and clean ups
• Provide timely response to both internal and external customers pertaining to invoicing, proof of deliveries, order analysis, etc
• Follow proper internal controls and policies as established by the company
• Assist the credit department by researching charge backs, providing the credit department with documentation
• Special projects as assigned

Requirements:

• High School Diploma Required
• Must be proficient in Outlook and Excel
• Must have strong organizational, communication and time-management skills
• Must be a motivated individual who is a quick learner, intuitive and can manage multiple tasks simultaneously
• Strong attention to detail and ability to work independently and meet tight deadlines
• Proven experience as a Billing Analyst or similar role
• Good knowledge of electronic billing procedures
• Proficient in MS Office (especially Excel); familiarity with customer billing portals, a plus
• Excel experience preferred
• Bi-Lingual (English/Spanish) preferred, but not required
• BS/BA in Business or similar experience is preferred