Job Title: Service Desk Personnel
Location: Nashville, TN (Onsite)
Duration: 12 Months
Job Description:
We are seeking a Service Desk Personnel to provide onsite technical support and exceptional customer service. The ideal candidate will have experience troubleshooting hardware, software, networking, and mobile devices while managing support tickets in a fast-paced environment.
Key Skills:
- IT Help Desk / Service Desk Support
- Active Directory (Password Resets, Account Unlocks, User Management)
- Printer Administration & Troubleshooting
- iOS Device Support & Deployment (iPhone/iPad)
- Network Troubleshooting (VPN, Wi-Fi, LTE)
- Video Conferencing Support (MS Teams, WebEx)
- Remote Support Tools (RDP, MSRA, Teams)
- ServiceNow Ticket Management
- Hardware Deployment & End-User Support
- Strong Customer Service and Communication Skills
Requirements:
- Local candidates preferred
- Ability to lift up to 50 lbs.
- Experience handling high-volume support requests
- Excellent troubleshooting and customer support skills
Work Authorization: Open to eligible candidates authorized to work in the U.S. without sponsorship.
