Solutions Engineer

Newton Research is a fast-growing software start-up that leverages cutting-edge technology including LLMs and generative AI to enhance marketing analytics workflows. The Solutions Engineer role is pivotal in driving product growth through customer engagement and ensuring the voice of the customer informs the product roadmap.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customers interactions and translating them into actionable feedback for the product and AI teams