Customer Service Technical Trainer

Designed Conveyor Systems (DCS) is a company that specializes in custom conveyor design solutions and material handling. They are seeking a Customer Service Technical Trainer to create training materials and lead hands-on training experiences for customers using automated conveyor systems.

Responsibilities:

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
• Coordinate vendor led training during projects and organize supporting documentation
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
• Track all completed trainings and gather feedback to continuously improve quality
• Identify when customers need additional support and schedule remedial training, including coordinating billing
• Capture video of maintenance procedures to support training documentation
• Travel up to 50 percent to customer and vendor sites to deliver and receive training

Requirements:

• Have at least two years of experience working with automated conveyor systems and PLC controls
• Understand high and low voltage electrical systems
• Can build structured training plans with clear goals and outcomes
• Are confident presenting technical information and helping teams truly understand it
• Are flexible and willing to support customers on weekends when needed
• Bring strong customer service instincts and know how to listen, collaborate, and build trust
• Stay organized and calm while balancing shifting priorities and evolving schedules