Head of Solutions Engineering

Twelve Labs is pioneering the development of cutting-edge multimodal foundation models that comprehend videos like humans. They are seeking a Head of Solutions Engineering to lead a global team focused on accelerating the sales process for high-impact prospects and customers, while also managing their own deals and developing scalable pre-sales functions.

Responsibilities:

• Hire, develop, and manage a global team of Solutions Engineers, building a high-performance pre-sales function that scales with the business
• Define and continuously improve our technical sales methodology, from discovery frameworks and qualification criteria to POC playbooks and the handoff to post-sales
• Partner closely with Account Executives across regions to prioritize opportunities, set technical win strategies, and close high-value deals
• Roll up your sleeves on strategic accounts: lead discovery sessions, design proof-of-concepts, and deliver executive-level presentations that tie back to measurable business value
• Build a library of reusable assets — demo environments, reference architectures, integration templates, competitive battle-cards — that multiply the team's effectiveness and reduce time-to-value for prospects
• Serve as the authoritative technical voice in the sales cycle for our most complex enterprise opportunities, including architecture reviews, security assessments, and compliance conversations
• Represent the voice of the market to Product and Engineering: turn prospect feedback, competitive intelligence, and common objections into actionable input that shapes the roadmap