IT Customer Service Specialist

Labcorp is seeking an IT Customer Service Specialist for a dynamic team. The role involves providing first-level technical support to Labcorp clients, troubleshooting system issues, and managing user inquiries to ensure seamless IT operations.

Responsibilities:

• Provides first-level technical support to the company for user inquiries and system security
• Assists users with log-on problems, reinstating revoked security, and changes in access privileges
• Troubleshoots system errors and lockups, and answers how-to system security questions
• Routes second-level system questions to the appropriate individual/department
• Processes all mainframe security requests and purchase approval security requests
• Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day
• Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support
• Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

Requirements:

• HS Diploma
• 1 or more years' experience in IT Customer Service
• 1 or more years' customer support experience
• 1 or more years' experience with strong phone contact handling skills and active listening abilities
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Bachelor's Degree
• 1 or more years' experience in a high volume, inbound call environment(50+calls/day)
• Current or prior Labcorp experience