Business Analyst — Guidewire ClaimCenter (P&C Insurance)

TekClap is seeking a certified Guidewire ClaimCenter Business Analyst to support a large-scale P&C insurance transformation. The role involves functional analysis, requirements definition, and agile delivery support across claims, integrations, and data, while collaborating with business stakeholders and technical teams to implement ClaimCenter solutions.

Responsibilities:

• Elicit, analyze, and clarify claims business requirements through workshops, interviews, and working sessions with Claims, Commercial Auto, Corporate, and IT stakeholders
• Translate business needs into ClaimCenter-aligned functional requirements that map cleanly to configuration, rules, and integrations
• Identify and document business rules, decision logic, and edge cases across claim handling, exposures, and financial transactions
• Define functional designs for ClaimCenter features
• Partner with architects and developers to confirm configuration vs. custom logic boundaries and promote reuse of existing ClaimCenter patterns
• Validate that proposed designs align with ClaimCenter best practices and certification standards
• Create and maintain implementation-ready user stories with clear acceptance criteria
• Refine and prioritize the backlog in partnership with product owners
• Participate daily in agile ceremonies — stand-ups, refinement, planning, reviews — to answer questions and resolve ambiguity
• Support developers throughout the sprint by clarifying requirements and confirming expected behavior
• Define functional requirements for integrations between ClaimCenter and enterprise systems — policy, finance, payments, documents, and reporting
• Specify data requirements and mappings across policy, claim, exposure, and financial objects
• Review and validate interface definitions and data contracts from a business perspective
• Define test scenarios and acceptance criteria for SIT and UAT
• Partner with QA and business users to validate that delivered functionality meets business intent, behaves correctly in ClaimCenter, and handles exceptions and edge cases
• Support defect triage by clarifying requirements, expected outcomes, and business impact
• Act as the bridge between business stakeholders and technical teams, ensuring shared understanding
• Facilitate functional walkthroughs and design discussions
• Communicate decisions, trade-offs, and impacts clearly to both technical and non-technical audiences
• Maintain clear, up-to-date functional documentation including requirements and functional specifications, process flows and decision logic, and assumptions and constraints
• Support architecture and governance reviews by providing business context and traceability from requirements to solution
• Identify requirement gaps, risks, and dependencies early and escalate appropriately
• Assess impacts of scope changes on claims processing, integrations, reporting, and downstream systems
• Support change readiness by ensuring requirements are complete, understood, and validated

Requirements:

• Certified Guidewire ClaimCenter BSA with hands-on experience defining requirements aligned to ClaimCenter configuration patterns
• Demonstrated experience supporting claims operations and requirements for complex P&C insurance products
• Ability to define implementation-ready requirements for ClaimCenter developers and architects
• Familiarity with regulatory and statutory reporting impacts (e.g., ISO, WC reporting)
• Experience defining business and functional requirements for ClaimCenter integrations in a multi-system enterprise environment
• Proven experience operating as a BSA within Agile/SAFe delivery teams on ClaimCenter implementations
• Strong facilitation and communication skills with the ability to translate business needs into actionable system requirements
• Experience supporting testing and validation activities for ClaimCenter implementations
• Guidewire Certified Specialist or above — ClaimCenter Business Analyst