Customer Success Manager - Azure

Better Future Solutions LLP is seeking a Customer Success Manager specializing in Azure. The role involves assisting clients with post-sale onboarding, driving change management, and advising on the integration of third-party applications with Azure to ensure successful transformation.

Responsibilities:

• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
• Gain an in-depth understanding of partners' business goals in their respective markets, offering educated insights to help them to succeed
• Advise clients in discovering and integrating 3rd party applications with Azure, including single sign-on configuration, setting up security policies, and deploying Identity
• Act as the dedicated subject matter expert of Azure, demonstrate knowledge of product portfolio for client utilization
• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Requirements:

• Minimum of 4+ year Customer Support, Customer Success or Customer Service
• Strong knowledge of cloud computing technologies, specifically Azure
• Outstanding communication skills, both verbal and written; ability to communicate and foster positive business relationships
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations
• Bachelor's degree is preferred