Staff Business Analyst - IT Infrastructure Planning

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), aiming to improve health on a global scale. They are seeking an experienced IT Infrastructure Analyst and Planner to design, maintain, and optimize IT infrastructure to support various business areas in a highly regulated industry.

Responsibilities:

• Coordinate, develop and maintain a strategic roadmap for IT infrastructure, including servers, networks, cloud solutions, and data storage, to support all Business areas
• Ensure employee capacity planning is maintained to identify bottlenecks and recruitment requirements
• Collaborate remotely with cross-functional teams (manufacturing, applications, R&D, information security, regulatory) to align infrastructure with business demands and medical device lifecycle needs
• Conduct cost-benefit analyses for infrastructure projects, including capital expenditures (CapEx) and operational expenditures (OpEx)
• Prepare detailed budgets and forecasts for IT infrastructure investments, ensuring alignment with organizational financial goals
• Monitor and report on ROI for infrastructure initiatives, identifying opportunities for cost optimization without compromising quality or compliance
• Evaluate technology decisions and vendor quotes for integration into manufacturing processes
• Lead Meetings, Strategic Workshops and Planning Sessions: Facilitate virtual workshops with cross-functional teams to align IT infrastructure strategies with manufacturing, R&D, and regulatory goals, ensuring proactive identification of infrastructure needs and opportunities
• Develop and Monitor KPIs: Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance, such as system uptime, cost efficiency, and compliance metrics, providing actionable insights to stakeholders
• Drive Continuous Improvement: Coordinate regular review sessions to assess infrastructure performance, identify process bottlenecks, and implement optimizations to enhance operational efficiency and scalability
• Assess and select third-party vendors for hardware, software, and managed services, evaluating technical capabilities, reliability, and compliance with medical device regulations
• Negotiate contracts and service-level agreements (SLAs) remotely to ensure cost-effectiveness and performance standards
• Monitor vendor performance, conduct periodic reviews, and mitigate risks associated with vendor dependencies
• Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime, with a focus on protecting sensitive patient and product data
• Develop and implement risk mitigation strategies, ensuring compliance with HIPAA, GDPR, and other relevant regulations
• Lead system reliability and business continuity planning, conducting regular testing to ensure minimal disruption to manufacturing operations
• Oversee the implementation of infrastructure upgrades, migrations, and new deployments, ensuring timelines and budgets are met through remote coordination
• Coordinate with internal stakeholders and external partners via virtual tools to deliver projects that enhance operational efficiency and scalability
• Ensure IT Infrastructure systems meet compliance requirements by coordinating activities and deadlines
• Maintain detailed documentation for audits, including risk assessments, vendor evaluations, and financial justifications, submitted electronically

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum of 7+ years of experience in IT infrastructure planning, with at least 3 years in a manufacturing or regulated industry (medical device experience strongly preferred)
• Proven track record in financial analysis, vendor management, and IT risk management
• High level knowledge of IT infrastructure components (e.g., virtualization, cloud platforms like AWS/Azure, networking, storage solutions)
• Familiarity with manufacturing systems such as MES (Manufacturing Execution Systems), ERP (e.g., Oracle EBS)
• Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and system reliability planning
• Planning & organizing: IT Infrastructure deliverables
• Financial acumen: Ability to perform cost modeling, budgeting, and ROI analysis for IT investments
• Vendor management: Experience negotiating contracts and evaluating vendor performance in a technical context
• Risk management: Knowledge of risk assessment methodologies and mitigation strategies, particularly in regulated environments
• Excellent analytical and problem-solving skills, with a detail-oriented mindset
• Strong communication skills to collaborate remotely with technical teams, executives, and external vendors via virtual platforms
• Ability to work independently under pressure in a fast-paced, compliance-driven environment
• Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience
• Master's degree
• Scrum/Agile or PMP (Project Management Professional) or equivalent
• ITIL Foundation or higher