Inside Sales

Kurage is focused on innovative healthcare solutions, and they are seeking an Inside Sales professional to maximize the conversion rate from leads to active customers. The role involves managing the patient journey, operational follow-up, inventory management, and internal coordination to ensure a smooth experience for patients and effective sales processes.

Responsibilities:

• Contact incoming leads (patients, caregivers, prescribers)
• Qualify needs (medical condition, functional level, financial capacity)
• Present the NeuroSkin offering (assessment, onboarding, subscription)
• Convert leads into assessment appointments
• Monitor conversion rates and continuously improve sales messaging
• Maintain the customer database on a daily basis
• Plan the key stages of the patient journey: Initial assessment, Pre-conditioning sessions, Home deployment, Monthly follow-up, Anticipate critical moments (patient isolation, decrease in engagement), Ensure compliance with the protocol (particularly during the first two intensive weeks)
• Manage the schedule of sessions (in-person and virtual)
• Ensure the availability of resources (human and material)
• Monitor patient journey indicators: Patient engagement
• Monitor inventory levels of: Available NeuroSkin devices, Accessories (garments, insoles, etc.), Anticipate inventory needs based on sales and deployments, Coordinate with production and logistics teams, Ensure proper allocation of equipment to patients
• Act as the interface between: Field sales teams / partners, Medical team, Operations / production teams, Report field feedback (patients, objections, issues), Participate in the continuous improvement of the NeuroSkin offering
• Assist in the preparation of patient invoicing: Validation of billable items (assessments, subscriptions, completed sessions), Ensure administrative follow-up of patient files: Collection and verification of required documents (consent forms, prescriptions, contractual documents), Updating information in internal systems (CRM, billing software), Serve as the operational liaison with the accounting team: Provide information required for invoicing and accounting follow-up, Report discrepancies or disputes (billing, payments, commercial terms)