Business Analytics Engineer

Otis Elevator Co. is a leading elevator and escalator manufacturing company seeking a Business Analytics Engineer. The role involves maintaining scorecards and PowerBi dashboards, analyzing data to identify trends, and supporting AI tools to enhance business processes.

Responsibilities:

• Analyze sales, repair, and upgrade performance data to identify trends, opportunities, and risks across the US & Canada field organizations
• Design and develop dashboards, reports, and data visualizations that translate complex data into clear, actionable insights for Sales, Field Operations, and Leadership
• Develop working fluency in the elevator business: unit profiles, component knowledge, contract basics, and the KPIs that drive rep behavior
• Build and maintain data models that support long‑term strategy for repair revenue growth, customer conversion, and sales productivity
• Conduct deep‑dive analytics on customer behavior, portfolio performance, and service history to recommend targeted upgrade and repair strategies
• Support business case development for new repair programs, pricing initiatives, and process improvements using data‑driven insights
• Ensure data accuracy, governance, and integrity across multiple sources, including CRM, service systems, and financial platforms. Contribute to metadata documentation efforts
• AI Strategy – Evaluate business processes to identify areas for AI workflow optimization, such as improving growth or customer centricity

Requirements:

• Bachelor's degree or equivalent experience required
• Proficiency in data modeling and translating to PowerBI, Sigma, or other modern cloud BI tools
• Advanced SQL skills with hands-on Snowflake experience (tables, secure views, semantic views as the foundation for analytics consumption)
• Proven ability to deliver results at pace
• Process and proactive oriented
• Demonstrated experience with using data and analytics to drive results and decisions
• Ability to simply complex or multiple data sources while staying focused on purpose of KPIs and reports for decision making
• Strong communication and leadership skills
• Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship