Remote Customer Service Team Leader

Talentoma is seeking a Remote Customer Service Team Leader who supervises customer support staff and ensures exceptional service experiences. The role involves leading customer service representatives, monitoring team performance, and providing coaching and feedback.

Responsibilities:

• Lead and support customer service representatives
• Monitor team performance metrics
• Conduct coaching and feedback sessions
• Assist with escalated customer concerns
• Support employee development initiatives
• Ensure service standards are maintained

Requirements:

• Strong coaching and mentoring skills
• Excellent communication abilities
• Customer-focused mindset
• Professional home office environment
• Customer service leadership experience preferred