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Microsoft Entra ID Administrator</>
We are seeking a senior Identity & Access Management (IAM) professional to support and secure a hybrid Microsoft Entra ID and Active Directory environment. This role serves as the highest escalation point for identity-related issues and is responsible for driving identity security, governance, automation, and Zero Trust initiatives.
Key Responsibilities
- Act as Tier 3 escalation support for complex identity, authentication, and access issues.
- Administer and support hybrid Active Directory and Microsoft Entra ID environments.
- Manage Conditional Access, MFA, Privileged Identity Management (PIM), and identity protection controls.
- Troubleshoot Entra Connect, synchronization, federation, and authentication issues.
- Lead incident response, root cause analysis, and problem management activities.
- Implement identity governance solutions, including access reviews, entitlement management, and lifecycle management.
- Support SSO integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM.
- Utilize ServiceNow for incident, change, and identity request management.
- Develop automation solutions using PowerShell, Microsoft Graph, and Azure Automation.
- Partner with Security, Compliance, and Infrastructure teams to maintain audit-ready identity operations.
Required Qualifications
- 5+ years of IAM experience, including 3+ years supporting Microsoft Entra ID in hybrid environments.
- Strong expertise in:
- Microsoft Entra ID and Active Directory
- Conditional Access, MFA, and Zero Trust security
- Privileged Identity Management (PIM)
- Hybrid identity troubleshooting and federation
- ServiceNow ITSM and identity workflows
- NetIQ identity governance solutions
- Advanced PowerShell scripting and automation experience.
- Experience supporting security, compliance, and audit requirements.
- Microsoft certifications such as SC-300, SC-200, SC-100, AZ-104, or MS-102.
- Experience with Entra ID Protection, Defender for Cloud Apps, and phishing-resistant MFA (FIDO2, Windows Hello for Business).
- Experience in regulated or highly audited environments.
- Familiarity with ITIL-based operational practices.
- Strong security-first and Zero Trust mindset.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication, documentation, and stakeholder management skills.
- Ability to lead identity initiatives and drive continuous improvement.