Customer Service Representative - Cantonese - Johor

TP Infinity is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives (Cantonese-speaking). In this role, you will be the first point of contact for customers, delivering exceptional service through email, live chat, and phone calls while ensuring a positive customer experience.

Responsibilities:

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer-first attitude at all times

Requirements:

• Proficiency in Cantonese (spoken and written) and English
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Based in Johor or willing to relocate
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply